Betwinner Terms and Conditions

The BetWinner Terms and Conditions cover everything from the acceptance of wagers and the processing of payouts to the resolution of conflicts and other general queries. These rules govern the entire interaction between the bookmaker and the client, applying to all activity on the official website as well as at physical BetWinner betting locations.

Definitions

A Bet or Stake is essentially a risk-based contract between a user and the bookmaker where the client hopes to win a profit. The outcome of this agreement depends on the result of a future event, and all such bets are accepted strictly according to BetWinner's established terms.
The 'outcome' refers specifically to the final result of the event or events being wagered upon.
A 'customer' or 'client' is defined as any individual who places a wager on the outcome of a specific event.
Bet Cancellation occurs when a wager is not settled and no winnings are paid out. In such instances, the original stake is simply returned to the user's account.
Regular time refers to the standard duration of a match as defined by the official rules of that particular sport, including any stoppage time added by the referee. It specifically excludes overtime, extra periods, or penalty shootouts.

General Betting Rules

BetWinner provides a variety of betting markets. The odds offered for these markets represent the calculated probability of each possible outcome.

The minimum amount you can wager on a single selection is $0.30 or €0.20.
Maximum bet limits are set individually for each selection and vary depending on the sport and the specific event. In the case of an accumulator bet involving multiple legs, the lowest maximum limit among those selections will apply to the entire bet.
The highest possible payout for a single bet is capped at 65,000 euros (or the equivalent value in another currency).
The bookmaker reserves the right to adjust maximum stakes or change odds for certain events or specific users at any time, without prior notice or the need to provide an explanation.
Wagers are only accepted if the total amount of the bet does not exceed the funds currently available in the customer's account balance.
Generally, bets must be placed before an event begins. Any wager placed after the start of an event will be considered void, unless it is specifically a live bet.
Live bets are wagers placed while an event is currently in progress; these remain valid until the match concludes.
If a single bet is cancelled, the stake is refunded to the client. If a specific leg within an accumulator or system bet is cancelled, that selection is simply removed from the calculation.
Any incorrectly settled bets will be recalculated. If a user manages to place a new bet in the window between the initial error and the correction, that new bet will still be treated as valid.
We reserve the right to void a stake if a client provides misleading or false information to our staff regarding their betting activity, payouts, results, or other personal details.
A bet must be cancelled if it is discovered that the client placed the wager on an event whose result was already known.

Restrictions on outcomes

Accumulators cannot include 'related' outcomes. Events are considered related if the result of one selection directly influences the outcome of another within the same accumulator bet.
A wager on \"Team to score a penalty: Yes/No\" is marked as lost if no penalty occurs during the regular match time.
Bets regarding \"How the goal will be scored\" or \"The Next goal\" are considered lost if the specific goal count required by the wager is not reached.

Live bets

Live betting is available across both primary and supplementary markets.
When betting live, you have the option to place either single wagers or accumulator bets.
A bet is officially accepted once it is registered on our servers and an online confirmation is issued. Once this happens, the bet cannot be modified or cancelled.
BetWinner is not responsible for any inaccuracies in the real-time scores shown during live betting. We encourage clients to verify information using independent, third-party sources.

Deposits and withdrawals

To fund your account or withdraw money, you can use any of the payment methods listed on the Website's Payments page.
Withdrawal requests are processed 24/7. Depending on your chosen method, some transactions may take up to 7 days to complete. We may delay a payout to verify your identity or implement extra security checks if it's your first withdrawal, if the amount is unusually high, or if you've changed your payout details.
Cash withdrawals will be denied if you previously deposited using electronic payment systems. We also reject withdrawals if the amounts don't align with your betting history or if the account is being misused. The amount available for withdrawal is calculated based on the volume of bets placed from a specific deposit.
We strongly discourage using our platform to transfer funds between different payment systems or moving money without actually placing any bets.
For security reasons, clients can only withdraw funds using the same payment details and methods that were used for the initial deposit.
In certain instances, the company may offer a direct bank transfer as an alternative to other payment options.
We advise against using e-wallets that do not belong to you. We reserve the right to return funds to the actual owner of the e-wallet without notifying the account holder.
Failure to comply with these Terms and Conditions may result in the rejection of any withdrawal request.
There are no service charges imposed by us when users transfer funds via the Bitcoin system.

Refunds

It is your sole responsibility to ensure that using our Website is legal in your jurisdiction. You must verify that creating an account and betting are permitted where you live. If you are accessing the site from a restricted or prohibited country, we may close your account and return your remaining balance.

We reserve the right to terminate an account under the following circumstances:

If a user creates multiple accounts or signs up using fake, invalid, or stolen identity documents.
Breaches of the BetWinner T&C
If there are reasonable doubts regarding the identity of the client or the accuracy of the information provided.
In the event of any fraudulent activity committed by the user or a third party acting on their behalf.
If it becomes evident that the client possessed insider information regarding the result of an event.
If the client can influence the outcome of an event through direct participation or by impacting the competitors.
If bets are placed by a coordinated group acting as a betting syndicate.
If we suspect the use of specialized software designed to automate the betting process.
If any unfair methods are used to obtain information or to bypass the BetWinner Terms and Conditions.

We reserve the right to ask for any identification documents or additional data needed to verify the bettor's identity.

As part of our verification process, we may require a video conference or ask that you send physical documents via postal mail.

The verification process can take up to 72 hours from the moment documents are received. If the provided data is found to be invalid, we may take action, such as cancelling bets, freezing transactions, or requiring a full re-verification.

In cases of policy violations, we may take the following steps:

Block the account or accounts
Voiding all active bonuses, free bets, and accumulated winnings.
Cancelling all winnings and returning only the original balance to the user.

In rare cases, we may allow a user to keep their primary account, but all wagers placed via duplicate accounts will be declared void.

If you have questions regarding how refunds work, please contact our live support team or email us at [email protected].[email protected].

Any queries regarding a specific transaction should be submitted within 24 hours of that transaction occurring.

We typically process queries within 24 to 72 hours. Refunds are always issued using the original payment method used for the transaction in question.

The information

All content on this Website is governed by these Terms and Conditions. By using our services, the client agrees to abide by these rules.

While we strive to keep all information on our Website accurate and up-to-date, some errors or omissions may occasionally occur.

All brand and company names belong to their respective owners and are protected by patents and trademarks. We do not claim ownership of third-party brands; such companies provide their own information and are solely responsible for its accuracy.

Liability

BetWinner is not liable for any direct or indirect losses resulting from the use of this Website, including issues with content reliability, software downloads, or potential virus infections, except in cases of gross negligence or bad faith.

If you are uncertain about the legality of these services, we recommend consulting a professional or a local representative. Our website operates under the laws of Curacao, though we cannot guarantee the information is applicable or legal in other jurisdictions.

Links

We may include links to external websites, but these do not necessarily reflect our views. We are not responsible for the content, legality, or accuracy of third-party sites, nor for any damages caused by using them, unless there is evidence of gross negligence or bad faith.

Linking

If you find links to our site on other platforms, please let us know. We specifically dislike links that hide the original source of the information.

Citations

You are allowed to copy or publish our pages and articles only if the content is reproduced in its entirety. Short quotations are permitted as long as the source is clearly cited.

Changes

We reserve the right to modify these rules at any time and at our sole discretion, without providing prior notice.

Validity

If any single part of these rules is found to be invalid, it will not affect the validity or enforceability of the remaining provisions.